Views:

To fix the issue, do the following:

  1. On the Server, check/add the parameter in the ofcscan.ini

    [Global Setting]
    UseSocketHTTPAdapter = 0

  2. Go to the server's web console. Go to Agents > Global Agent Settings then click the Save.
  3. Go to the agent, run Update Now to force the agent to sync up the setting to the server.

  4. On the agent, check the registry key:

    [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion]
    UseSocketHTTPAdapter=0

  5. To verify if the issue has been resolved, run the SATA tool on the agent again.
Keywords: HTTPS communication issue,UseSocketHTTPAdapter,SATA tool,TA,timeout,https fail to communicate,TA for server tool,TA for Server tool,troubleshooting assistant,Apex One TA tool