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To resolve the issue:

  1. Locate the config.xml located in "C:\Program Files (x86)\Trend Micro\Apex One\iServiceSrv\iES\.
  2. Check and configure the following:
    • If the Username and Password are correct and the same
    • Change the sync_enable to "0" to avoid synchronizing the wrong database from Apex One.
    <SQLServer>
 
<source>192.168.109.72</source>
 
<database>WIN-JT3FFQMNACU-ApexOne-iES</database>
 
<username>%USERNAME%</username>
 
<password>%PASSWORD%</password>
 
<windows_auth>0</windows_auth>
 
<connection_timeout>30</connection_timeout>
 
<bulk_batch_size>5000</bulk_batch_size>
 
<sync_enable>0</sync_enable>
 
</SQLServer>
  3. Verify if the issue still occurs.
Keywords: cannot deploy, policy deployment issue,