Summary

After upgrading from TMCM 6.0 to Apex Central 2019, policy deployment to OfficeScan fails as shown on Apex Central. The following error is shown:

"Command Details" is displayed following message
Status : Unsuccessful
Description : System Error. Error ID:-1

Root Cause Analysis

In the TMCM_sCloudProcessor.log located at ApexCentral_2019\CollectedFile\Event2, it indicates that https://[Apex Central FQDN]:443/WebApp/widget/task_controller.php returned a 500 error which may indicate the wrong php.ini.

2019-12-10 16:22:15,819 434780002 [5] INFO TrendMicro.TMCM.sCloudProcessor.CommonSender.TaskDispatcher - [Send]: TaskURI(https://[Apex Central FQDN]:443/WebApp/widget/task_controller.php) : TaskParams(ProductID=15.4&TemplateVersion=1.0&Settings=%7b%22data%22%3a%5b%7b%22wcomponent_name%22%3a%22comOSCEASS%22%2c%22wcomponent_version%22%3a%222.2%22%2c%22wcomponent_order%22%3a1%2c%22type%22%3a11%2c%22settings%22%3a%7b%22apply_all%22%3a1%2c%22apply_aegis_service%22%3a1%2c%22apply_antimalware_service%22%3a1%2c%22apply_firewall_service%22%3a1%2c%22enable_firewall%22%3a1%2c%22apply_wr_service%22%3a1%2c%22is_server%22%3a0%2c%22setting_antimalware%22%3a1%2c%..... [5] ERROR TrendMicro.TMCM.sCloudProcessor.CommonSender.TaskDispatcher - [Send] TaskDispatcher SendRequest Exception: リモート サーバーがエラーを返しました: (500) 内部サーバー エラーです
2019-12-10 16:22:15,944 434780127 [5] DEBUG TrendMicro.TMCM.Utilities.PolicyDatabaseWrapper.ServerList - [1]UpdateServerStatus Info:F31D9DA85973-4B199F48-CEE0-93E2-7D01:-1
2019-12-10 16:22:15,944 434780127 [5] ERROR TrendMicro.TMCM.Utilities.PolicyDatabaseWrapper.ServerList - UpdateServerStatus Exception [-1]: -1
2019-12-10 16:22:15,944 434780127 [5] DEBUG TrendMicro.TMCM.Utilities.PolicyDatabaseWrapper.ServerList - [2]UpdateServerStatus Code:-1

The root cause is a bug in the Apex Central installer, which does not migrate php.ini file in the folder "..\Trend Micro\Control Manager\PHP\" when upgrading. The incorrect file leads to the failure in policy deployment.