To enable Trend Vision One Remote Support, perform the following steps:

1. Log in to your Trend Vision One Portal. On the side menu, go to Administration > Support Settings.

   

2. Click the toggle for Trend Micro remote support to switch it on.

   

    

   To know more about the option "Approval type for remote utility deployment requests", please visit these Help Center articles:

   • Support Settings
   • Configuring remote support settings

    
3. Once troubleshooting or log collection is completed, switch off the Trend Micro remote support.