To resolve the issue in DDEI 9200 v1 and DDEI 7200 v1, upgrade the DELL IDRAC firmware to version 4.00.00.00:

1. Log on to the DDEI's iDRAC console:

   1. Enter https://<iDRAC_IP>
   2. The default username and password is root/calvin.

2. Go to Dashboard > System Information and check the firmware version, if the version is older than 4.00.00.00, refer to the following steps to upgrade the firmware.

   

   1. From the DELL’s product support page: iDRAC with Lifecycle Controller, 4.00.00.00, download the DELL IDRAC firmware:

      iDRAC-with-Lifecycle-Controller_Firmware_4JCPK_WN64_4.00.00.00_A00.EXE

      To ensure the integrity of your download, verify the checksum value:

      SHA1: C8719623D044D1B287619BD67F0703A99178A93F

       

      From DELL’s support page, the iDRAC must be at firmware version 3.30.30.30 or newer before applying this version.

      If the current iDRAC version is less than 3.30.30.30, you should first upgrade the iDRAC to version 3.30.30.30 or newer then upgrade it to version 4.00.00.00.

      You can download firmware version 3.32.32.32 from DELL’s support page: iDRAC with Lifecycle Controller,3.32.32.32. The firmware package is iDRAC-with-Lifecycle-Controller_Firmware_VRYKT_WN64_3.32.32.32_A00.EXE.

      Verify the checksum SHA1 2e52031a872d446caaf61006414dfc9fc65fa9d and refer to steps b to e (except when the version is different) to upgrade the iDRAC to version 3.32.32.32.

      If the current version is 3.30.30.30 or newer, upgrade the iDRAC to version 4.00.00.00 directly.

       

   2. On the IDRAC web console, go to Maintenance > System Update > Manual Update.

      

   3. Select the Location Type to “Local” and choose the downloaded file from step 1 (iDRAC with Lifecycle Controller, 4.00.00.00) then click Upload.

      

      Wait until the update is complete. Once the update is complete, the IDRAC will be restarted and the current session will be closed.

   4. Log on to the IDRAC console again, verify that the IDRAC firmware version is 4.00.00.00.

      

To resolve the issue in DDEI 9100 v1, upgrade the DELL IDRAC firmware to version 2.70.70.70.

1. Log on to the DDEI's iDRAC console:

   1. Enter https://iDRAC_IP
   2. The default username and password is root/calvin.

2. Go to Server > Summary and check the firmware version. If version is older than 2.70.70.70, refer to the following steps to upgrade the firmware:

   

   1. Download DELL IDRAC firmware from DELL’s product support page iDRAC with Lifecycle Controller, 2.70.70.70:

      iDRAC-with-Lifecycle-Controller_Firmware_DNH17_WN64_2.70.70.70_A00.EXE

      To ensure the integrity of your download, verify the checksum value.

      SHA1: 6A82534DCA837839EF2E09206300DDA60CA81024

   2. Go to the IDRAC web console, iDRAC Settings > Update and Rollback > Update.

      

      1. Select the Location Type to “Local” and choose the download file in step A, then click Upload.

         

      2. After the file is uploaded successfully, tick the checkbox next to it under the Contents column then click Install.

         

         Wait until the update is complete. When the update is complete the IDRAC will be restarted and the current session will be closed.

         

      3. Log on to the IDRAC console again, verify that the IDRAC firmware version is 2.70.70.70.

         

To resolve the issue in DDEI 7100 v1 and DDEI 7100 v2, upgrade the DELL IDRAC firmware to version 2.65.65.65.

1. Log on to the DDEI's iDRAC console:

   1. Enter https://iDRAC_IP
   2. The default username and password is root/calvin.

2. Go to Server > Summary and check the firmware version. If version is older than 2.65.65.65, refer to the following steps to upgrade the firmware:

   1. Download DELL IDRAC firmware from DELL’s product support page iDRAC with Lifecycle Controller, 2.65.65.65:

      iDRAC-with-Lifecycle-Controller_Firmware_0GHF4_WN64_2.65.65.65_A00.EXE

      To ensure the integrity of your download, verify the checksum value.

      SHA1: E24812401F4A6C376E9C8004CD5D0982FD24BCA4

   2. Go to the IDRAC web console, iDRAC Settings > Update and Rollback > Update.

      

   3. Choose the download file in step A, then click Upload.

      

   4. After the file is uploaded successfully, tick the checkbox next to it under the Contents column then click Install.

      

      Wait until the update is complete. When the update is complete the IDRAC will be restarted and the current session will be closed.

      

   5. Log on to the IDRAC console again, verify that the IDRAC firmware version is 2.70.70.70.