The Approved and Blocked Sender lists are synchronized between the Administrator Console and End User Console.
To manage the Approved and Blocked Sender, do the following:
- Log on to the Email Security web console.
- Go to Inbound Protection > Connection Filtering > Sender Filter.
- Click the Approved Senders or Blocked Senders tab.
- Use the Sender or Recipient search bar to find a specific email address.
- In the Recipient Level, choose one of the following:
- Organization/Domain - will only return approved and blocked senders added through the administrator console.
- Email Address - will only return approved and blocked senders added by end-users via the quarantine digest or End User Console (EUC).
- All - will return the approved or blocked senders added by the administrator console and end users.
- Click Search.
- Click on the Recipient to manage the approved/blocked senders on the domain/user.
Click the image to enlarge.
- You will have the option to Add/Delete/Import and Export the Approved/Blocked Senders.
Click the image to enlarge.
Each user has a 500 limit on both the approve and block lists. Since the limit for the admin panel is higher, you can ask your Email Security administrator for help blocking the address/addresses on the admin side if you have reached your limit. Otherwise, you can request a raise in the limit by contacting Trend Micro Technical Support if your admin has also reached its limit.