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Root Cause

The investigation result between Trend Micro and Box has identified that the cause is related to Trend Micro Data Loss Prevention (DLP) module and recent changes on Box Drive 2.38 which would trigger a timeout at login.

Affected Trend Micro Endpoint Solutions

  • Trend Micro Apex One™
  • Trend Micro Apex One as a Service™ / Trend Vision One™ Standard Endpoint Protection
  • Trend Micro™ Worry-Free Business™ Security
  • Trend Micro™ Worry-Free Business™ Security Services

Recommendation

Customers are requested to refer to this Box support article for next steps.

Keywords: Box Drive 2.38,Endpoint Solutions,Compatibility Issue,Data Loss Prevention,Box Product Support