Products Affected:
- Trend Vision One Standard Endpoint Protection
- Trend Vision One Endpoint and Apex One as a Service
Impact during maintenance period
- New customers: Unable to create new product instances during the maintenance period.
- Existing customers: Unable to update/deploy endpoint policies or settings during the maintenance period.
- Downtime for each product instance is expected to be around 3 hours within the maintenance period.
- All endpoints with Security Agent installed are still protected during the maintenance period.
Maintenance Period
Trend Vision One Endpoint component updates follows the ring deployment approach from the batch 2 maintenance date and will be completed gradually as long as the endpoint is online.
- Batch 1 Date: April 17, 2024
- Batch 2 Date: April 24, 2024
Time range for data center regions:
| Data Center Region | Start Time (GMT+0) | End Time (GMT+0) |
|---|---|---|
| Central US | 03:00 | 16:00 |
| Central Canada | 03:00 | 16:00 |
| West Europe | 01:00 | 11:00 |
| Central India | 23:00 (Friday of Batch 2 week) | 09:00 (Friday of Batch 2 week) |
| Southeast Asia | 22:00 (previous day) | 08:00 |
| Southeast Asia (Korea) | 09:00 | 16:00 |
| Australia East | 09:00 | 16:00 |
| Japan | 09:00 | 16:00 |