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NOTE: You cannot recover the SuperUser password of a TPS device, but you can reset it to a new value or create a new login with SuperUser privileges.
 
Warning: This procedure requires a reboot operation, which will disrupt traffic!

Procedure:

  1. Connect to the TPS device via the console serial port using a null-modem cable. The terminal emulator software must be set to 115200bps, 8 Data Bits, No Parity, 1 Stop Bit. (115200,8,N,1)
  2. Reboot the TPS device.
  3. As the device is rebooting, watch for the word "Loading". You should see something similar to the following:

Loading

Click the image to enlarge.

  1. Type the word "mkey" within 3 seconds of seeing the word "Loading" and press <Enter>.
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      NOTE: if you do not type "mkey" before the dots "…" appear after the word "Loading..." you will have to reboot the device and try again.
  2.  If successful, you will see the following prompts;

Prompt

Click the image to enlarge.

  1. Enter Super User username: Type the account name you want to reset or type a new one and press <Enter>.
  2. Enter Super User password: Enter your new password and press <Enter>.
  3. Verify Super User password: Re-type the password to verify and press <Enter>again.
  4. After entering the new password, you will see the following screen.

New Password

Click the image to enlarge.

  1.  Login to the system with the new credentials.
Keywords: How do I recover the TPS/vTPS SuperUser password?
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