Frequently Asked Questions

• What exactly happens after the EOL date?

  After the EOL date of June 30, 2025, support services for Apex One™ as a Service Endpoint Sensor will no longer be officially available. This also means that Trend Micro will no longer develop hot fixes or patches for this.

• Apex One Endpoint Sensor works just fine in our environment. What are the benefits of upgrading to XDR Endpoint Sensor?

  XDR Endpoint Sensor is the succeeding version of Apex One Endpoint Sensor which is tightly integrated with Trend Vision One. Customers are encouraged to upgrade their existing Apex One Endpoint Sensor to XDR Endpoint Sensor to take advantage of its advanced features.

  Comparison between Apex One Endpoint Sensor (SaaS) and XDR Endpoint Sensor article provides a comparison between Apex One Endpoint Sensor and XDR Endpoint Sensor.

• How do I know which endpoint sensor am I using?

  Endpoint sensors enabled through Apex One as a Service web console Policy Settings are using Apex One Endpoint Sensor.

  

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  XDR Endpoint Sensors are deployed through Trend Vision One console.

   

• How do I upgrade my Apex One Endpoint Sensor to XDR Endpoint Sensor?

  Please refer to Upgrading Trend Micro Apex One™ Endpoint Sensor to XDR Endpoint Sensor article for upgrade instructions

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For support assistance, please contact Trend Micro Technical Support