Attention MDR Customers: New Case Submission Flow

As of March 18, 2025, there is an updated process flow to submit MDR-related cases. Please visit this article for details.

This is a limitation of system for developers, after android 7, 3rd application has no privilege to take the restriction from setting. The password protection only works when uninstalling via the application itself.

Keywords: Mobile Security for Enterprise, uninstall password, mobile security agent

Mobile Security agent can still be uninstalled even with uninstall password policy

Product / Version includes:

Mobile Security For EnterpriseAll

Last updated: 2025/01/02

Solution ID: KA-0018645

Category: Configure

Summary

A configuration was made on the policy so that a password is requested when trying to uninstall the application.

When trying to uninstall from the application (Mobile Security for Enterprise) itself, this policy works. The uninstallation password is asked before completely uninstalling the product.

However, when the application is being uninstalled from the System Settings, it can be uninstalled without asking for the uninstallation password.

Was this article helpful?

Featured

Automation Center

Education Portal

Online Help Center

Service Status

TrendConnect

Mobile Security agent can still be uninstalled even with uninstall password policy

Mobile Security agent can still be uninstalled even with uninstall password policy

Product / Version includes:

Summary