Rebuilding Smart Scan Protection Services Database Using Script

1. Download the rebuild_smart_scan_v3.zip.
    

   Once extracted, rebuild_smart_scan_db.exe and KA0018987.zip should be on the same folder

    
2. Open Command Prompt with Administrator Permission.
3. Go to the folder "rebuild_smart_scan_v3.zip " was extracted
   cd “<extracted folder>\rebuild_smart_scan_v3
4. Run command “rebuild_smart_scan_db.exe”.
5. After running the command, “rebuild_smart_scan_db.exe” wait for process to complete and verify if the issue persists when prompted with the following:

   

   ^{Click the image to enlarge.}

   Should there be Any issues, collect rebuild_smartscan_db_debug.log and submit it to Trend Micro Technical Support

    

   rebuild_smartscan_db_debug.log will appear on the same folder where you ran the tool.

    

For support assistance, please contact Trend Micro Technical Support.