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Mitigation actions have been implemented on all affected instances as of March 14, 2025, 08:35 (GMT+0) to address this issue.

For support assistance, please contact Trend Micro Technical Support.

Keywords: cannot access UI

Trend Micro Apex One™ as a Service - unable to access web console

Product / Version includes:

Trend Vision OneAll , Apex One as a ServiceAll

Last updated: 2025/03/14

Solution ID: KA-0019287

Category: Troubleshoot

Summary

Trend Micro has received reports of issues accessing the Apex One as a Service web console.
This problem is due to invalid settings in the backend configuration file of Apex One as a Service.

Mitigation actions have been implemented on all affected instances as of March 14, 2025, 08:35 (GMT+0) to address this issue.

For support assistance, please contact Trend Micro Technical Support.

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Trend Micro Apex One™ as a Service - unable to access web console

Trend Micro Apex One™ as a Service - unable to access web console

Product / Version includes:

Summary