How to Add New TPS/IPS Devices to TippingPoint License Manager

Symptoms

When attempting to add new TPS/IPS devices to your TippingPoint License Manager account, you may encounter the following symptoms:

• Inability to manage newly added devices: The devices may not appear in your License Manager for management.
• Licenses not reflecting in the account: You may not see confirmation of the updated licenses associated with your account.

Root Cause

The primary cause of these symptoms is often related to the devices not being associated with the correct customer ID in the TippingPoint system. Proper association is crucial for successful management of the devices within the License Manager.

Resolution Steps

Follow these steps to successfully add new TPS/IPS devices to your TippingPoint License Manager:

Step 1: Gather Required Information

Before you begin the process, ensure you have the following information ready:

• Customer ID
• Device Certificate/serial number. An example Certificate number for a 8200TX device is as follows: 8200TX-0100-XXXX

Step 2: Submit a Request to Add Devices

• Create a new support request detailing your need to add the new TPS/IPS devices. Include the serial numbers in the request.
• Attach any relevant documents, such as confirmation PDFs, that validate your request.

Step 3: Confirmation of Device Management

• After submitting your request, wait for a response from the Trend Micro support team.
• Once your request is processed, you will receive a confirmation email indicating that the devices have been successfully associated with your account.
• Log back into your License Manager account to verify that the new devices are now listed and can be managed.

Step 4: Troubleshooting (if needed)

If you still cannot manage the devices after following the above steps:

• Double-check the serial numbers for accuracy.
• Ensure that there are no outstanding issues with your account that might prevent device management.
• Contact Trend Micro support for further assistance.

Conclusion

By following these steps, you should be able to successfully add and manage your new TPS/IPS devices in the TippingPoint License Manager. If you encounter any issues during the process, do not hesitate to reach out to Trend Micro support for help.

Additional Resources

For more information about managing licenses and entitlements, refer to the following resources:

• Licensing in TippingPoint Security Management System
• Where to find licensing information for TPS devices

 

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