| Product | EOS Date |
|---|---|
| TrendAI™ Apex One™ (Mac) as a Service | November 2025 |
| TrendAI™ Apex One™ (Mac) (On-Premise) | December 2025 |
| TrendAI Vision One™ XDR Endpoint Sensor (Mac) | November 2025 |
| TrendAI™ Worry-Free™ Business Security Services | November 2025 |
| TrendAI™ Worry-Free™ Business Security (On-Premise) | December 2025 |
| TrendAI Cloud One™ Endpoint and Workload Security | November 2025 |
After the above-mentioned EOS dates, customers who retain using macOS 11 will expect the following:
- The security agent will continue to run on the mentioned operating system and receive pattern updates but may stop at any time after the date with no notice.
- Security agents currently installed will not receive further program upgrades.
- Fresh install of the security agent will be blocked with the following messages:
- TrendAI Vision One:
"Deprecated macOS Detected"
- Apex One and Apex One as a Service, Worry-Free Business Security and TrendAI Cloud One:
"Unable to install the Security Agent. macOS 12 (Monterey) or later is required for Security Agent installation.”
- TrendAI Vision One:
The decision has been made due to Apple ending support for macOS 11 (Big Sur) in September 2023. With security placed as a priority, TrendAI™ highly urges customers to upgrade to versions still in service status by the developer to continuously receive OS enhancements so as security agent updates and hot fixes.
For support assistance, please contact TrendAI™ Technical Support.