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Knowledge Article: "Failed to Lock INI File" Error on TippingPoint TX-Series

Overview

The "failed to lock ini file" error is a known issue affecting the TippingPoint TX-Series network security devices. This error typically appears in the system logs when the device is unable to acquire a file lock on INI configuration files, which are critical for certain internal monitoring and telemetry functions.

Causes

Based on Trend Micro internal technical support and R&D escalation cases, common causes for the "failed to lock ini file" error on TippingPoint TX-Series include:

  • Memory Leaks: Memory leaks in system services can lead to failure in locking the INI files and disrupt normal system operation.
  • File Locking Conflicts: Inability to properly acquire flock (file lock) on the connection monitor parameters INI files.

Symptoms

  • Repeated error messages in system logs stating "failed to lock ini file".
  • Persistent error logs flooding, impacting monitoring clarity.

Affected Product

  • TippingPoint TX-Series

Troubleshooting and Resolution

Trend Micro support and R&D have documented several effective remediation steps:

  1. Upgrade Software: Upgrade the TippingPoint system software (Tipping Point TPS (Threat Protection System) TOS) to version 6.5 or later, which contains fixes for this issue.  It has also been backported to 6.4.1.
  2. Restart the Device: Performing a system reboot or service restart can clear transient memory leaks and resolve the locking failure temporarily.
  3. Monitor System Logs: After applying the above steps, monitor system logs to confirm that the error messages no longer appear.

Additional Notes

  • The issue primarily affects internal data service files and has limited impact on overall device functionality, but addressing it improves system stability and log clarity.
  • Memory leaks causing this error are slow-growing; rebooting provides temporary relief until upgrades can be applied.

If you continue to experience this issue after following the recommended troubleshooting steps, please escalate to Trend Micro Support with current system logs and device information for further assistance.

 

Additional Resources

 

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