This article describes the end-of-life (EOL) dates for TippingPoint devices and software. Customers with active maintenance contracts will continue to receive support from TippingPoint’s Technical Assistance Center (TAC) through the end of the maintenance contract period.

Definitions:

End-of-Sale (EOS): The date that Trend Micro will cease to make a product generally available for purchase or renewal.

End-of-Life (EOL) : The date when standard support services for a product are no longer available.

TippingPoint Hardware: The End-of-Life process for TippingPoint hardware begins with an End-of-Sale announcement. Trend Micro will exercise commercially reasonable efforts to provide the End-of-Sale announcement six months prior to the End-of-Sale. Trend Micro will support TippingPoint hardware for a minimum of three years following the End-of-Sale, concluding on the End-of-Life. During this period, a supported software release will be available for the hardware and replacement parts will be available to customers with current maintenance contracts in accordance with our Return Materials Authorization (RMA) policy or individual contract terms.

TippingPoint Operating Systems Software: The End-of-Life process for TippingPoint Operating System (TOS) releases and TippingPoint SMS releases begins with an End-of-Life (EOL) announcement. Trend Micro will exercise commercially reasonable efforts to provide the End-of-Life announcement a minimum of six months prior to the End-of-Life. During this period, Trend Micro will support Generally Available (GA) versions of TOS with bug fixes, workarounds, or maintenance releases. It may be necessary to upgrade to a maintenance release or new version to correct a reported problem.