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What is a Tech Support Report (TSR)?

    • Updated:
    • 2 Aug 2016
    • Product/Version:
    • TippingPoint IPS N-series All
    • TippingPoint IPS NX-series All
    • TippingPoint IPS S-series All
    • TippingPoint NGFW All
    • TippingPoint SecBlade All
    • TippingPoint TPS All
    • TippingPoint Virtual TPS All
    • Platform:
Summary
The Tech Support Report collects diagnostic information into a report that the TippingPoint Support can use to debug and troubleshoot system issues. It includes diagnostic commands, log files, and optionally a full system snapshot. The TSR captures the system's current running configuration.
Details
Public

Note: If you include a system snapshot with your TSR, the report does not contain the following sensitive information:

  • User names and passwords
  • LDAP and RADIUS server passwords
  • SNMPv3 passphrase
  • Cluster passphrase
  • VPN IPSec keys
  • Keystore

After the report is created, you can export the file to your local system. You can then email the TSR file the to TippingPoint support.

Warning: Do not attempt to restore a TSR snapshot to your appliance. All sensitive information including user names and passwords are removed and you will be unable to log in. If you attempt to restore a Tech Support Report snapshot and are unable to log in, then contact TippingPoint support.

Note: Only one report can exist on the device. When you create a new report, the previous report is replaced.

How do I run the Tech Support Report?

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
TP000085760
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