Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Why is the SMS showing events that are older than one year?

    • Updated:
    • 4 Oct 2017
    • Product/Version:
    • TippingPoint SMS All
    • TippingPoint Virtual SMS
    • Platform:
Summary
The Security Management System (SMS) displays device events, but the SMS truncates the logs to 1 year.   In other words the old data is coming from the device and in order to clean that data the device logs will have to be reset.
Details
Public

To clear device logs via the SMS

  1. Login to the SMS Client
  2. On the Devices screen, expand the All Devices in the navigation pane and select a device
  3. Do one of the following:
    1. On the top menu bar, select the Edit > Reset Device menu item
    2. Right click and select Edit > Reset Device
  4. Select the log you want to reset. The Reset Device > All Logs option resets all logs except the audit log. To clear the audit log, you must specifically select the Reset Device > Audit Log menu option.

Note: This option clears the system and audit logs from the IPS but does NOT remove these logs from the SMS.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy
Solution Id:
TP000091078
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.