Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

TPS device not enabled for purchased capability!

    • Updated:
    • 26 Apr 2018
    • Product/Version:
    • TippingPoint SMS All
    • TippingPoint TPS All
    • TippingPoint TX-Series All
    • TippingPoint Virtual SMS
    • TippingPoint Virtual TPS All
    • Platform:
Summary
My Threat Protection System (TPS) device is not enabled for the capabilities it should have.
Details
Public

If your Threat Protection System (TPS) device is not enabled for the purchased capability, the most likely reason is that it not been properly licensed and it is running with a transitional license. To properly license your TPS device, go to the TippingPoint License Manager (TLM) application found in the Threat Management Center website under My Account > License Manager.

Note: TPS devices are delivered with a transitional license. When the device is first turned on, it runs with minimal capabilities enabled.

For example, if you purchased a 440T TPS device with a 500Mbps throughput license, Digital Vaccine and ThreatDV, the device will show (at first boot) a 100Mbps throughput speed with no other capability enabled. The device system log will indicate that the device is working with a transitional license (TOSPORT-INFO: LIC: License: Using the transitional license).

Once the license for the purchased capabilities are "attached" to the device via the TLM application, the licensing system will generate a new license package. This newly created license package will be downloaded from the TMC by the SMS and distributed to the device automatically. This license package can also be manually uploaded to the device via the LSM. Uploading the new license package will enable the purchased capabilities.

Note: Be aware that licensing throughput and SSL requires a reboot of the TPS device in order for the capability license to take effect.

Available Capabilities for TPS Devices
CapabilityvTPS
(Standard)
vTPS
(Performance)
440T2200T8200TX8400TX
Inspection Throughput250Mbps
500Mbps
1 Gbps
250Mbps
500Mbps
1 Gbps
250Mbps
500Mbps
1 Gbps
1 Gbps
2 Gbps
3/5/10/15/
20/30/40
Gbps
3/5/10/15/
20/30/40
Gbps
Digital VaccineSupportedSupportedSupportedSupportedSupportedSupported
ThreatDVSupportedSupportedSupportedSupportedSupportedSupported
SSL InspectionN/ASupportedSupportedSupportedSupportedSupported
 
Unlicensed Inspection Throughput for TPS Device
CapabilityvTPS
Standard)
vTPS
(Performance)
440T2200T8200TX8400TX
Throughput100Mbps100Mbps100Mbps250Mbps1 Gbps1 Gbps

For information on the TippingPoint License Manager application click here.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy
Solution Id:
TP000105413
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.