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How do I run the SMS Diagnostic Tool?

    • Updated:
    • 13 Sep 2017
    • Product/Version:
    • TippingPoint SMS All
    • TippingPoint Virtual SMS
    • Platform:
Summary
This article provides step-by-step instruction on how to run the SMS Diagnostic Tool from the SMS Client.
Details
Public
  1. Log in to the SMS from a client.
  2. On the SMS Menu bar, navigate to Tools->Diagnostics. The SMS Diagnostic Toolkit (Log Utils) window opens.
  3. In the Diagnostic Toolkit (Log Utils) dialog box, select the Log Utils tab
  4. In the Log Utils tab, select the Create Logs Zip File… button
  5. In the resulting Save window, navigate to where you wish to save the diagnostic file.
  6. Attach the resulting ZIP file to your case.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
TP00089664
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