IMSVA 無法收到EUQ digest report

產品/版本:

InterScan Messaging Security Virtual Appliance (IMSVA) 9.0 , InterScan Messaging Security Virtual Appliance (IMSVA) 8.5 , InterScan Message Security Suite (IMSS) 7.1 , InterScan Messaging Security Virtual Appliance (IMSVA) All

更新於: 2025/05/08

文章ID: KA-0004883

類別: Troubleshoot

概要

您想知道為何沒有收到EUQ digest通知信並如何解決，下方為log資訊：

2014/06/10 13:13:46 GMT+03:00 [10423:3975142288] [DETAIL]Processing AF file: /opt/trend/imss/queue/notify/digest-338-2235065840.AF and DF file: /opt/trend/imss/queue/notify/digest-338-2235065840.DF...
2014/06/10 13:13:46 GMT+03:00 [10423:3975142288] [DETAIL]SmtpMailSender: clt_cmd: rset\r\n
2014/06/10 13:13:46 GMT+03:00 [10423:3975142288] [DETAIL]send_one_smtp_cmd:timeout value is 120 sec
2014/06/10 13:13:52 GMT+03:00 [10423:3975142288] [DETAIL]SmtpMailSender: srv_rsp: 250 2.0.0 Resetting\r\n
2014/06/10 13:13:52 GMT+03:00 [10423:3975142288] [DETAIL]SmtpMailSender: clt_cmd: mail from: *****\r\n
2014/06/10 13:13:52 GMT+03:00 [10423:3975142288] [DETAIL]send_one_smtp_cmd:timeout value is 120 sec
2014/06/10 13:13:52 GMT+03:00 [10423:3975142288] [DETAIL]SmtpMailSender: srv_rsp: 250 2.1.0 Sender OK\r\n
2014/06/10 13:13:52 GMT+03:00 [10423:3975142288] [DETAIL]SmtpMailSender: clt_cmd: rcpt to: <******>\r\n
2014/06/10 13:13:52 GMT+03:00 [10423:3975142288] [DETAIL]send_one_smtp_cmd:timeout value is 120 sec
2014/06/10 13:13:57 GMT+03:00 [10423:3975142288] [DETAIL]SmtpMailSender: srv_rsp: 550 5.7.1 Unable to relay\r\n

如果IMSVA管理多個domain且有一個SMTP通知被設定，從其他管理domain的用戶端將無法收到EUQ digest通知信。
若要解決此問題，請將通知郵件位置改成127.0.0.1:10026

1. 登入IMSVA網頁主控台

2. 進到"Administration" -> Notifications -> Delivery

3. 將Server Name或IP改為127.0.0.1，且SMTP Server port為10026

4. 點選"Save"，你現在應該可以收到EUQ digest report 。

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IMSVA 無法收到EUQ digest report

IMSVA 無法收到EUQ digest report

產品/版本:

概要