進入 ..\Trend Micro\Officescan\Addon\TMSM\apache-activemq\data 資料夾中確認 ActiveMQ.log 或 wrapper.log 發現以下記錄，代表 ActiveMQ 儲存空間已滿載
2017-04-18 07:40:39,005 | INFO | Usage(foo:queue://ActiveMQ.DLQ:store) percentUsage=0%, usage=1240948438, limit=1073741824, percentUsageMinDelta=1%;Parent:Usage(foo) percentUsage=115%, usage=1240948438, limit=1073741824, percentUsageMinDelta=1%: Persistent store is Full, 100% of 1073741824. Stopping producer (ID:trend-p-os-2-49214-636238775437533522-0:0:1:1) to prevent flooding queue://ActiveMQ.DLQ. See http://activemq.apache.org/producer-flow-control.html for more info (blocking for: 594694s) | org.apache.activemq.broker.region.Queue | ActiveMQ Broker[localhost] Scheduler 2017-04-18 07:40:41,192 | INFO | Usage(foo:topic://TMSM.Server.GlobalDT:store) percentUsage=0%, usage=1240950560, limit=1073741824, percentUsageMinDelta=1%;Parent:Usage(foo) percentUsage=115%, usage=1240950560, limit=1073741824, percentUsageMinDelta=1%: Persistent store is Full, 100% of 1073741824. Stopping producer (ID:trend-p-os-2-54405-636276851972367064-0:0:1:1) to prevent flooding topic://TMSM.Server.GlobalDT. See http://activemq.apache.org/producer-flow-control.html for more info (blocking for: 369911s) | org.apache.activemq.broker.region.Topic | ActiveMQ Transport: tcp:///0:0:0:0:0:0:0:1:54407@61616
為了解決此問題，需要重設 "kahadb"：
- 進入命令提示字元視窗(cmd)輸入以下指令，停止 Trend Micro Security (for Mac)、ActiveMQ for Trend Micro Security 和 OfficeScan Plug-in Manager 服務
net stop OfcAosMgr
net stop TMSMMainService
net stop ActiveMQ4TMSM如果無法停止 Trend Micro Security (for Mac) 服務代表授權正在更新中，需要先開啟工作管理員並停止 TMSMMainService.exe 程序。 - 進入 ..\Trend Micro\Officescan\Addon\TMSM\apache-activemq\data，將資料夾"kahadb"重新命名為"kahadb-backup"
- 進入 ..\Trend Micro\Officescan\Addon\TMSM\apache-activemq\data，將資料夾"localhost"重新命名為"localhost-backup"
- 執行 ..\Trend Micro\Officescan\Addon\TMSM\restart_TMSM.bat 重啟服務
在執行 restart_TMSM.bat 之前請確認 SQL Server (TMSM) 服務是否有啟動。
- 重新進入 TMSM 管理主控台，確認問題是否排除
若以上解決方案無法排除您的問題，請與趨勢科技技術服務團隊聯繫。