Features of the new and improved Trend Micro Business Support Portal
Learn all about the major systems that you can use in the redesigned Trend Micro Business Support Portal.
Prevent Disabling Trend Micro Background Items in System Settings on macOS
Starting macOS Ventura (13.0), Apple introduced a new feature within System Settings under General > Login Items, allowing users to manage applications that automatically start upon login. For users of Trend Micro products, it is crucial to ensure that specific background items related to Trend Micro software are not disabled. This article provides guidance on identifying and protecting these essential components to maintain uninterrupted security coverage.
Trend Micro Endpoint Issue with Box Drive 2.38
Trend Micro is aware of a compatibility issue between Trend Micro endpoint solutions and Pre-release Box Drive version 2.38.
Trend Micro Endpoint Issue with Chrome Browser Version 133
Trend Micro has identified a compatibility issue between its endpoint solutions and the following versions of Chrome Browser 133:Chrome Browser 133 (beta) for both 32-bit and 64-bitChrome Browser 133 (official) for 32-bit
Trend Micro Security Agent for Mac Support for macOS Ventura (13.0)
This article explains Trend Micro Apex One (Mac), Worry-Free Business Security Services (WFBS-SVC), Cloud One - Endpoint and Workload Security and Trend Vision One™ (Mac) Support for macOS Ventura.
Trend Micro Services Status Portal
To know the Trend Micro's services status of SaaS products.Apex One as a ServiceCloud App SecurityCloud EdgeTrend Cloud OneTM Email SecurityRemote ManagerTM Web SecurityTrend Vision One™WFBS-Services
Trend Micro’s Official Position on Microsoft Windows 7 End-of-Support (EOS) for Business Endpoint Products
This article serves as Trend Micro’s official information source on how the announcement of Microsoft’s Windows 7 End of Support (EOS) impacts the following Trend Micro business endpoint products:Trend Micro Apex One (SaaS and On-Premise)Trend Vision One™ EndpointTrend Micro Endpoint Encryption 6.0Trend Micro Worry-Free Business Security ServicesTrend Micro Worry-Free Business Security On-Premise (Standard and Advanced)
Supported Trend Micro Products/Versions
The following section lists all Trend Micro products/versions that are considered current and are fully supported by Trend Micro, along with milestone dates (End-of-Sale and End-of-Life) that have been formally announced.Please refer to Trend Micro’s latest End-of-Life Policy for more information on milestone definitions and standard timelines. You can also view the products/versions that have reached End-of-Life in the past 12 months here.
End-of-Life Trend Micro Products/Versions
The following section lists all Trend Micro products and versions that have reached End-of-Life (EOL) status (formerly End-of-Support or EOS) in the last twelve (12) months and are no longer actively supported by Trend Micro. If the product/version you are looking for is not listed below, it is either still supported or is an older version that has been End-of-Life for more than 12 months.Please refer to Trend Micro’s latest End-of-Life Policy for more information on milestone definitions and standard timelines.
Trend Micro Endpoint Compatibility Issues with Microsoft Update KB5052093
Trend Micro has received reports of compatibility issue between Trend Micro Endpoint solutions and Windows 11 Microsoft Update (KB5052093). Affected endpoints would show “Bad image” popup errors: Dism.exe - Bad ImageC:\WINDOWS\system32\tmumh\20019\AddOn\8.55.0.1333\TmUmEvt64.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000428. Dism.exe - Bad ImageC:\WINDOWS\system32\tmumh\20019\TmMon\2.9.0.1205\tmmon64.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000428.
