1. Navigate to ..\PCCSRV\Private\, and open the ofcserver.ini file.
2. Look for the following parameters under the "TMCSS section":
   [TMCSS]
   WSS_INSTALL=1
   WSS_ENABLE=1
   WSS_URL=https://<IP Address or FQDN>:4343/tmcss/
   WSS_HTTP_URL=http://<IP Address or FQDN>:8080/tmcss/

   If the "WSS_INSTALL" parameter has a value of "1", then the Integrated Smart Server Scan is installed.

3. Look for the following parameters under the "LWCS section":
   [LWCS]
   LWCS_INSTALL=1
   LWCS_ENABLE=1
   LWCS_HTTP_PORT=8080
   LWCS_HTTP_URL=http://<IP Address or FQDN>:8080/

   If the "LWCS_INSTALL" parameter has a value of "1", then the Local Web Classification Server is installed.

• Open services.msc and check if the following services shows with a "Running" status:
  • Trend Micro Local Web Classification Server
  • Trend Micro Smart Protection Server
• Open Windows Task Manager, and go to the Processes tab, check if the following processes are running:
  • iCRCService.exe
  • LWCSService.exe

1. Log on to the Apex One web console.
2. Go to Administration > Smart Protection > Smart Protection Sources.

   

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3. Click Integrated Smart Protection Server.

   

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4. Click Test Connection for both File and Web Reputation Services and check if both will be successful.

   

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   Ports should be the same with the values on the ofcserver.ini, under [TMCSS] and [LWCS] section.

    

You may manually update the Smart Scan Pattern by following these steps:

1. Go to Administration > Smart Protection > Integrated Server.
2. Click Update Now.

   

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If you encounter Error 232, it means that it reached the maximum download TBL count. To address the issue, do the following:

1. Go to ..\PCCSRV\WSS\FRSUpdateCounter.ini.
2. Reset the value of CONT_FULL_TBLPTN_COUNT to 0.
3. Restart Trend Micro Smart Protection Server service.
4. Trigger an update on Integrated Smart Protection Server.
5. If issue persists, try to re-install the ISPS by referring to this link: Using the ISPS Tool to install/uninstall Integrated Smart Protection Server (ISPS)