- On the Security Server, open Windows Services and stop the following services:
- Trend Micro Security Server Master Service
- Trend Micro Smart Scan Service
- Trend Micro Plug-in Manager (If existing)
- Open a Command Prompt window, and go to the directory where the Security Server programs are installed (e.g C:\Program Files\Trend Micro\Security Server\PCCSRV).
- Enter these commands:
- SVRSVCSETUP -uninstall_PLM (This removes the Trend Micro Plug-in Manager Service.)
- SVRSVCSETUP -uninstall (This removes the Trend Micro Security Server Primary Service.)
Click the image to enlarge.
- Disable sharing of the ..\PCCSRV folder.
- Using Windows Explorer, go to the directory where the Security Server programs are installed and manually delete all files and directories.
- Delete the WFBS program group. Do the following:
- Go to Start > Trend Micro Worry-Free Business Security.
- Right-click Trend Micro Worry-Free Business Security and select Delete.
Alternatively, you can delete the files under C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Trend Micro Worry-Free Business Security Server. - Delete the WFBS Registry entries. Follow the steps below:
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
- Open the Registry Editor.
- Delete the following registry hive:
- For 32-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Security Server_registry.
- For 64-bit OS: Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Security Server_registry.
Click the image to enlarge.
- Delete the Security Server shortcut on your Desktop.
If this procedure fails, contact Trend Micro Technical Support for help in uninstalling the Security Server.