Depending on the condition, follow the steps below:
You have to confirm the communication between the Security sever and Security Agent. Do the following:
- Log on to the WFBS management console.
- Go to Administration > Global Settings > System > Quarantine Maintenance. This should have a local path, such as:
<Server Installation Folder>\PCCSRV\Virus
- On the WFBS console, go to Devices, highlight Servers (default) or Desktops (default).
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Select Configure Policy and then go to Quarantine directory. This should have an http path, such as:
http://servername.domain.com/ or http://servername/
- Log on to the WFBS management console.
- Go to Administration > Global Settings > System > Quarantine Maintenance.
- Click Delete All Quarantined Files.
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Click OK to confirm.
Detections are now found in the Temporary Internet directory.
If files are unsuccessfully quarantined, they will still be found on the location where it has been detected. However, once scenario 1 and 2 are resolved, the files will be sent to quarantine folder. Once quarantined, the malicious files are prevented from doing further harm to your devices.
If you wish to restore the quarantined file(s), refer to this KB article: Restoring quarantined files in Worry-Free Business Security (WFBS)