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Recommended Scan Exclusions to apply for OfficeScan:

Standalone Smart Protection Server:

Set up a Standalone Smart Protection Server to reduce the traffic directed to the OfficeScan server. Assign a standalone Smart Protection server as the primary scan source and the integrated server as a backup source. Refer to the guides below for more information on how to install configure and configure a standalon Smart Protection server:

High CPU Utilization articles:

Troubleshooting steps to isolate the issue:

Logs to generate for Technical Support:

If the NTRTScan.exe is causing a machine to crash, follow the article below:

If the DBServer.exe process is causing high CPU utilization on your OfficeScan server, it would indicate a corrupted database.

Below is an article on how to identify if you have a corrupted OfficeScan database and what are the reasons why it happened:

If you have a backup of the OfficeScan datatbase, you can restore it to a previous backup by following any of the article below:

Restore the OfficeScan's database to a previous backup: