Recommended Scan Exclusions to apply for OfficeScan:
- Recommended Scan Exclusion List for OfficeScan Real-time scan
- Information regarding the "Exclude Microsoft Exchange server folders from scanning" feature of OfficeScan
Standalone Smart Protection Server:
Set up a Standalone Smart Protection Server to reduce the traffic directed to the OfficeScan server. Assign a standalone Smart Protection server as the primary scan source and the integrated server as a backup source. Refer to the guides below for more information on how to install configure and configure a standalon Smart Protection server:
High CPU Utilization articles:
- Ntrtscan.exe process causes high disk I/O in OfficeScan
- Unable to access the console due to high CPU usage in OfficeScan
- SCCM server slows down and locks up when OfficeScan Real-time Scan is enabled
Troubleshooting steps to isolate the issue:
Logs to generate for Technical Support:
- Using the Case Diagnostic Tool (CDT)
- Monitoring processes with high CPU usage with the Microsoft ProcDump tool
If the NTRTScan.exe is causing a machine to crash, follow the article below:
If the DBServer.exe process is causing high CPU utilization on your OfficeScan server, it would indicate a corrupted database.
Below is an article on how to identify if you have a corrupted OfficeScan database and what are the reasons why it happened:
If you have a backup of the OfficeScan datatbase, you can restore it to a previous backup by following any of the article below:
Restore the OfficeScan's database to a previous backup: