“The directory is valid. Type a valid directory.” error shows when adding Volume Shadow Copy exclusions in Core Protection Module (CPM) 10.6

Product / Version includes:

Last updated: 2021/08/28

Solution ID: KA-0004409

Category: Configure , Troubleshoot

Summary

When adding the scan exclusion for Volume Shadow Copy in the Endpoint Security Platform (ESP) console for CPM Real Time Scan Settings, the message “The directory is valid. Type a valid directory” appears.

The syntax of adding Volume Shadow Copy, “value \device\”, works with Officescan but not with CPM. This is a product limitation of CPM.

Note: To see how it works in OfficeScan, refer to the KB Article Excluding Volume Shadow copies from OfficeScan client real-time scans

To resolve the issue:

Import the Configure Default Real-Time Scan Settings [Core Protection Module] - Shadow Copy Exlusion.zip file to the ESP or Tivoli Endpoint Manager (TEM) console.
Deploy the extracted file to the target endpoints.

Note: The action status might be "Fail" but its already applied to the target machines.
Verify that the "\device" scan exclusion can be seen in the target's registry as shown below:

[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Real Time Scan Configuration]
"ExcludedFolder"="\\device|"
Run a scan to check if the scan exclusion for Volume Shadow Copy has been applied successfully.

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“The directory is valid. Type a valid directory.” error shows when adding Volume Shadow Copy exclusions in Core Protection Module (CPM) 10.6

“The directory is valid. Type a valid directory.” error shows when adding Volume Shadow Copy exclusions in Core Protection Module (CPM) 10.6

Product / Version includes:

Summary