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This article discusses information for an older update for Microsoft Windows 10, and is no longer updated. However, if you are viewing this article because you have encountered a compatibility issue with the Trend Micro Security agent during your Windows upgrade, you may instead refer to "Unable to Install" error is encountered when upgrading Windows 10 to a later build.
 

Trend Micro is currently working on the following solutions for compatibility on the Windows 10 October 2018 Update. Please note that these are the minimum versions of the products to officially add support; however, customers are encouraged to visit the Download Center to make sure they have the latest version available.

 

The availability dates below are tentative and are subject to change due to unforseen circumstances.

Please note that application of the Windows 10 October 2018 Update before the patches are available may render certain key features of your Trend Micro software inoperable or cause other unintended circumstances. Support will be limited for any issues encountered in these situations.

 
ProductUpdated VersionNotesPlatformAvailability
OfficeScanXG SP1 CP 5261ReadmeWindows 10Available Now
XG GM CP 1905ReadmeWindows 10Available Now
11 SP1 CP 6583ReadmeWindows 10Available Now
OfficeScan as a Service1Apex One as a Service Windows 10Available Now
Deep Security  Windows 10Available Now
Worry-Free Business Security (Standard/Advanced)110.0 Windows 10Available Now
9.5 CP 1481ReadmeWindows 10Available Now
9.0 SP3 Windows 10TBA
Worry-Free Business Security Services (Hosted)1Latest Version (Hosted) Windows 10Available Now
Endpoint Encryption26.0
  1. In-place upgrade
  2. WSUS
Windows 10Available Now
Vulnerability Protection2.0 SP2 Patch 6ReadmeWindows 10Available Now
Endpoint Application Control2.0 SP1 Windows 10TBA
2.0 SP1 Patch 4ReadmeWindows 10Available Now
 

Special Note 1 - Trend Micro has requested a Windows Update (WU) Offer Block as well as a Setup Block from Microsoft. Please note that this only applies to OfficeScan, OfficeScan As a Service, Worry-Free Business Security, and Worry-Free Business Security Services (hosted) products.

 

Offer Block - if a customer tries to retrieve and apply the Windows 10 October 2018 Update via Windows Update before applying the required Trend Micro Critical Patch (CP) - validated by certain driver versions - it will not be able to obtain the update for a period of 60 days from the official release of the Windows 10 October 2018 Update. Please note there will be no warning message.

 

Setup Block - if a customer tries to apply the Windows 10 October 2018 Update via an installation package before applying the required Trend Micro Critical Patch (CP) - again validated by certain driver versions - a warning message will appear notifying the customer to first upgrade the Trend Micro product.

 

This is to help prevent any incompatibility issues with the new update.

 

More information can be found here: https://support.microsoft.com/en-us/help/4464619/windows-10-update-history

 

Special Note 2 - Installer package includes Trend Micro File Encryption and Encryption Management for Microsoft Bitlocker.