Refer to the Real-time Scan and Behavior Monitoring section in the article below:

For WFBS On-Premise: Configuring exclusion in Worry-Free Business Security (WFBS)

For WFBS Services: Configuring exclusion in Worry-Free Business Security Services (WFBS-SVC

You may use wildcard exceptions to exclude the application when multiple users or folders are affected.

Wildcard exclusions are available for the following versions:

• Worry-Free Business Security Standard and Advanced 10 SP1 and later builds
• Worry-Free Business Security Services 6.7

For more information about the use of wildcards in the exception lists, you may refer to Wildcard Exceptions.

The Trusted Programs List excludes programs and all child processes called by the program from Real-time Scan and Behavior Monitoring scanning.

Refer to the Trusted Program List section in the article below:

For WFBS On-Premise: Configuring exclusion in Worry-Free Business Security (WFBS)

For WFBS Services: Configuring exclusion in Worry-Free Business Security Services (WFBS-SVC

For security reasons, the Trusted Program feature will not take effect on the following:

• Programs under the Windows system folder
• Programs with no valid digital signature

1. Download the process explorer.
2. Extract the file and run it as an Administrator.

3. Unload the WFBS agent to prevent the application from being deleted, rename, or quarantine.

   1. Right-click the Trend Micro system tray icon and select Exit Security Agent.
   2. Check if the Trend Micro Services has already been stopped via Services.msc.
   3. Run the affected application.
   4. On the process explorer, look for the running affected application and double-click it.
   5. Copy the path of the application and exclude it on Real-Time Scan and Behavior Monitoring feature.

You may refer to User Guide: New Request on how to submit a threat-related support case to Trend Micro Technical Support.

Once the file has been verified to be normal and non-malicious, it will be whitelisted to prevent false detection.

Developers can apply for the Trend Micro GRID Program where they can submit their application.