To collect the diagnostic logs:
- Login to Trend Micro Vision One console, and open the Response Management App.
- Get the Task ID that has an unsuccessful status then expand the details to identify the description or possible cause of the error.
Click the image to enlarge.
- Open the browser Developer Tools by pressing F12 on the keyboard, click the Network tab, and then go to XHR or Fetch/XHR tab (depending on the browser).
A request or reload may be required to view the Network Activity.
- Click the task?limit=50 file, get the Account Name associated with the unsuccessful taskId. .
Click the image to enlarge.
Click the image to enlarge.
- Submit the collected information to Trend Micro Technical Support. Include all other initial actions performed prior to opening a support ticket.
It is also recommended to enable the Trend Micro Remote Support function for our support engineers to perform troubleshooting or collect debugging information.