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Step-by-Step Instructions for Collecting Diagnostic Logs

  1. Locate the Response Management App by logging into TrendAI Vision One™ console and opening the Response Management App.
  2. Get the Task ID that has an unsuccessful status then expand the details to identify the description or possible cause of the error.

    Task ID

  3. Open the browser Developer Tools by pressing F12 on the keyboard, click the Network tab, and then go to XHR or Fetch/XHR tab (depending on the browser).
     
    A request or reload may be required to view the Network Activity.
     
  4. Click the task?limit=50 file, get the Account Name associated with the unsuccessful taskId. .

    Account Name

  5. Submit the collected information to TrendAI™ Technical Support. Include all other initial actions performed prior to opening a support ticket.
     
    It is also recommended to enable the TrendAI™ Remote Support function for our support engineers to perform troubleshooting or collect debugging information.
     
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