For Worry-Free Business Security Services web console:

• Classic Mode

  Go to SECURITY AGENTS and select the affected devices/group of affected devices. Click the Menu icon (three vertical dots) then click Configure Policy.

• Advanced Mode

  Go to POLICIES > Policy Management. Click Add or click an existing policy.

• Scan Exclusion Lists
  1. Under the Folders Tab, Click +Add then add the following directory as exclusion:

     C:\Program Files (x86)\Splashtop\Splashtop Remote\Server\log\*

  2. Once done, click Save.
• Windows Trusted Program Lists:
  1. Go to POLICIES > Global Exception List > Trusted Windows Program Lists then add the following path:

     C:\Program Files (x86)\Splashtop\Splashtop Remote\Server\SRAgent.exe

  2. Once done, click Save.

For Trend Micro Remote Manager Web console:

• Antivirus Scan Exclusion:

  Go to Customers tab > All customers > Policy Settings > Antivirus Scan Exclusions > Groups > All Groups > Configure Policy > Select an action: Append:.

   

  Specify multiple entries using the semicolon (;) or ENTER key.

   
  1. Add the following under the directory path:

     C:\Program Files (x86)\Splashtop\Splashtop Remote\Server\log\*;

  2. Add the following under the file name full path:

     C:\Program Files (x86)\Splashtop\Splashtop Remote\Server\SRAgent.exe;

  3. Click Deploy Policy Settings.
• Behavior Monitoring Exception List:

  Go to Customers tab > All customers > Policy Settings > Behavior Monitoring Exception List > Groups > All Groups > Configure Policy >Approved Program List > Select Action: Append:.

   

  Specify multiple entries using the semicolon (;) or ENTER key.

   
  1. Add the following under the directory path:

     C:\Program Files (x86)\Splashtop\Splashtop Remote\Server\log\*;

  2. Add the following under the file name full path:

     C:\Program Files (x86)\Splashtop\Splashtop Remote\Server\SRAgent.exe;

  3. Click Deploy Policy Settings.

For support assistance, please contact Trend Micro Technical Support.