To address the issue, the following should be added to the Real-time Scan and Behavior Monitoring exclusions:

• C:\Users\*\NTUSER.DAT
• C:\Users\*\AppData\Local\Microsoft\Windows\UsrClass.dat
• C:\Users\Default\NTUSER.DAT
• C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT
• C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT

To add exclusion, you may refer to the following articles:

• Configuring exclusion in Worry-Free Business Security (WFBS)
• Configuring exclusion in Worry-Free Business Security Services (WFBS-SVC)

In addition, reports have indicated that issues may arise from conflicting processes related to the MyHP app. If users experience problems despite the configured exclusions,  kindly try to uninstall the MyHP app and check if the issue will persist.

If you need further assistance, contact Trend Micro Technical Support.