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  • Permission settings will require name and password of an administrator to verify the user has administrator privileges.

The following components should be enabled for Mac Devices:

  • System Pop-up - Opens automatically and prompts users to allow the extension to be loaded
  • Kernel Extension - From macOS10.14, user approval is required before loading new, third-party kernel extensions. WFBS-SVC for mac uses kernel extensions for the real-time protection features.
  • System Extension - Starting from macOS Big Sur, Kernel Extension will not be loaded by the system. To comply with changes to the Apple guidelines for software developers, our Endpoint Security and Network Extension frameworks have been updated.
  • Web Content Filter - An on-device network content filter examines user network content as it passes through the network stack and determines if that content should be blocked or allowed to pass on to its final destination.
    Reference: Apple Developer Documentation on Content Filter Providers
  • Full Disk Access - Full Disk Access permission is a privacy feature introduced in macOS Mojave (10.14) that prevents some applications from accessing your important data such as Mail, Messages, TimeMachine, and Safari files. This means you need to manually grant permission for certain applications to access these protected areas of your Mac
 
  1. Click View Details in Mac Security Agent console.

    ViewDetails

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  2. Click Continue to proceed with the Guided User Interface until reaching the System Extension page.

    Set Up Required Permissions

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  3. Follow the steps on the prompt to allow System Extension.

    Open Privacy and Security

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    P&S Details

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    Modify Settings

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    iCore Security

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    iCore Allow

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  4. Click Continue for the permission changes to take effect.

    Allow System Extension

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  5. Once in Full Disk Access page, click Open Full Disk Access button.

    Full Disk Access

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    This will load "Full Disk Access" panel, make sure that the user guided interface has been followed and “Trend Micro Extension”, “Trend Micro Security Agent”, “iCore Service” is added and ticked.

    Full Disk Access2

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  6. Click Continue for the permission changes to take effect.

    Continue FDA

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  7. This will prompt a message to Restart Trend Micro Security Agent. Click OK to finish.

    Restart

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If the mac device upgraded directly to macOS 13.0.0, you may follow the steps mentioned in "Security Permission Required" message appears on Worry-Free Business Security Services (WFBS-SVC) after macOS13 Upgrade.
 
 
WFBS-SVC Endpoint Sensor for Mac feature is currently in Preview for selected Trend Micro Partners/Customers. This is to allow early engagement testing and gives customers an opportunity to gain experience and provide feedback prior to the official release.
 

Enabling Endpoint Sensor by Mobile Device Management (MDM)

To enable Endpoint Sensor using a MDM, please follow this article on Creating and Configuring MDM Profile(s) for Trend Micro Security Agent for Mac.

Enabling Endpoint Sensor manually

Trend Micro WFBS-SVC Endpoint Sensor for Mac supports macOS 14 (Sonoma), macOS 13 (Ventura), macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.15 (Catalina).

Click the macOS that you are using from the list below to access the steps for enabling Endpoint Sensor manually:

  1. The System Extension Blocked pop-up window appears after enabling Endpoint Sensor.

    Extension Blocked

    If this page doesn't appear automatically, please double-click Trend Micro XDR Endpoint Sensor.app in the Applications directory to manually open the authorization page.

    Endpoint Sensor App

  2. The Set Up Required Permissions prompt should appear. Click on Continue.

    Set up Permissions

  3. Follow the steps on the prompt to allow System Extension.

    Allow System Extension

    Privacy & Security

    Username & Password

    Application List

    Allow Extension

  4. Follow the steps on the next prompt to Allow Full Disk Access.

    Full Disk Access

  5. Once steps have been successfully completed, the prompt “Endpoint sensor enabled successfully” should be shown.

    Endpoint Sensor Enabled

  1. The System Extension Blocked pop-up window appears after enabling Endpoint Sensor.

    Module state

    If this page doesn't appear automatically, double-click Trend Micro XDR Endpoint Sensor.app in the Applications directory to manually open the authorization page.

    Module state

  2. The Set Up Required Permissions prompt should appear. Click Continue.

    Module state

  3. Follow the steps on the prompt to allow System Extension.

    Module state

    Module state

    Module state

    Module state

    Module state

  4. Follow the steps on the next prompt to Allow Full Disk Access.

    Module state

  5. Once steps have been successfully completed, the prompt “Endpoint sensor enabled successfully” should be shown.

    Module state

  1. The System Extension Blocked pop-up window appears after enabling Endpoint Sensor.

    Module state

    If this page doesn't appear automatically, double-click Trend Micro XDR Endpoint Sensor.app in the Applications directory to manually open the authorization page.

    Module state

  2. The Set Up Required Permissions prompt should appear. Click Continue.

    Module state

  3. Follow the steps on the prompt to allow System Extension.

    Module state

    Module state

    Module state

    Module state

  4. Follow the steps on the next prompt to Allow Full Disk Access.

    Module state

  5. Once steps have been successfully completed, the prompt “Endpoint sensor enabled successfully” should be shown.

    Module state

After all permissions have been granted. You can confirm the information on the "Full Disk Access" and "Network" pages. For macOS Ventura, macOS Monterey, macOS Big Sur and macOS Catalina, on "Full Disk Access" page, make sure the following apps are selected:

  • Trend Micro Extension (XDR)
  • iCore Security
  • Trend Micro XDR Endpoint Sensor

 

Permissions

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