Even after the release of the new Mac agent version 3.7.1214, it will still encounter the mentioned error until users upgrade to macOS 13.0.1.
If upgrading to macOS 13.0.1 is not possible, perform the workaround by re-adding the permission in Full-Disk Access - especially for Trend Micro Extension.
You may follow the workaround steps below:
- Click View Details in WFBS-SVC Trend Micro Security Agent for macOS console.
Click the image to enlarge.
- Click Continue in the "Set Up Required Permissions" window.
Click the image to enlarge.
- In Full Disk Access page, click Open Security & Privacy button.
Click the image to enlarge.
This will open "Full Disk Access" under “Privacy & Security” on macOS13.
Click the image to enlarge.
- Open Terminal and run command “open /Library/SystemExtensions”
Click the image to enlarge.
- It will open /Library/SystemExtensions/ in Finder then find Trend Micro Extension: com.trendmicro.icore.es.systemextension
Click the image to enlarge.
- Drag the Trend Micro Extension file in step 5 to Full Disk Access Panel in step 3. Enter your password then click unlock to allow this and make sure it is enabled.
Click the image to enlarge.
- Once done, click Continue for the permission changes to take effect.
Click the image to enlarge.
- This will prompt a message to Restart Trend Micro Security Agent. Click OK to finish.
Click the image to enlarge.
- Click View Details in WFBS-SVC Trend Micro Security Agent for macOS console.
Click the image to enlarge.
- Click Continue to proceed until reaching the Full Disk Access page.
Click the image to enlarge.
- Once in Full Disk Access page, click Open Full Disk Access button.
Click the image to enlarge.
This will load "Full Disk Access" panel on macOS13.
Click the image to enlarge.
- Go back to Full Disk Access permission guidance and click 2. Open File Location button.
Click the image to enlarge.
- This will open the location of com.trendmicro.icore.es.systemextension
Click the image to enlarge.
- Drag the Trend Micro Extension file in step 4 to Full Disk Access Panel in step 5. Enter your password then click unlock to allow this and make sure it is enabled.
Click the image to enlarge.
- Click Continue for the permission changes to take effect.
Click the image to enlarge.
- This will prompt a message to Restart Trend Micro Security Agent. Click OK to finish.
Click the image to enlarge.
For any concerns, please contact Trend Micro Technical Support.