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Users are advised to postpone their OfficeScan XG migration to Apex One as a Service until after the January maintenance.
Users may also contact Trend Micro Technical Support for urgent patching if migration needs to be done before regular maintenance.

Keywords: Apex One SaaS,Security Agent,Upgrade Loop,migration issue,continuous upgrade notification

Apex One™ as a Service Security Agent Upgrade Loop

Product / Version includes:

Apex One as a Service All

Last updated: 2025/05/08

Solution ID: KA-0011394

Category: SPEC , Migrate

Summary

Trend Micro has received reports on an issue encountered when migrating OfficeScan XG agents to Apex One as a Service. Migrated security agents may experience an upgrade loop, repeatedly showing upgrade notification.

Trend Micro will deploy fix on all provisions on January 2021 maintenance.

Please refer to this article for monthly maintenance schedule and release notes.

Recommendations

Users are advised to postpone their OfficeScan XG migration to Apex One as a Service until after the January maintenance.
Users may also contact Trend Micro Technical Support for urgent patching if migration needs to be done before regular maintenance.

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Apex One™ as a Service Security Agent Upgrade Loop

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Apex One™ as a Service Security Agent Upgrade Loop

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Summary

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