Software upgrades to versions beyond Deep Discovery Inspector 6.8 (expected by the end of November 2024) will not be supported by the following hardware models:
- Deep Discovery Inspector 510 (Dell R430)
- Deep Discovery Inspector 1100 (Dell R430)
- Deep Discovery Inspector 4100 (Dell R730 XL)
For more details on the support policy for software upgrades, refer to this article: Deep Discovery product family hardware warranty validity.
To determine the Deep Discovery Inspector hardware model, do the following:
- Open the Deep Discovery Inspector Console.
- Go to Help > About.
If the Deep Discovery Inspector hardware model is not available in the About page, proceed with the following.
- Check the front panel of the Deep Discovery Inspector appliance, it might display Dell Hardware model such as “PowerEdge R420”.
- If Dell model name is not displayed in the front panel, visit Dell's web site, and input the service tag. The page will show the Dell model name.
Users who do not wish to update their hardware can continue using the above models with version 6.8, which will be supported until further notice.
Recommendaed Action
Trend Micro offers 3 or 5-year hardware warranty for most countries. To check the warranty, visit Dell's web site and input the service tag. As most of the above Deep Discovery Inspector hardware models are now out of warranty, affected users have the option to order a replacement with the most current shipping model.
For support assistance, please contact Trend Micro Technical Support.