Changing the User Account for Trend Vision One Access

If the previous employee's account needs to be replaced with a new user account in Trend Vision One, follow these steps:

1. Reset Password for the New User Account:

   • Go to the Trend Vision One login page.
   • Click on Forgot Password.
   • Enter the new user’s email address.
   • Follow the instructions sent via email to reset the password.

2. Login Using the New Credentials:

   • Use the updated email address and the newly set password to log in.
   • Note that Trend Vision One uses email addresses for login instead of usernames. For more details on migrating account login IDs to email format, see Migrating Account Login ID to Email in Trend Vision One.

3. Complete the Mandatory Platform Update (If Prompted):

   • If the "Update Trend Vision One" popup appears, proceed with the update.
   • This update modernizes the login system and adds new features.
      

     • No existing data, configurations, or policies will be deleted or changed.
     • All users will be temporarily signed out during the update.
     • Password reset and MFA reconfiguration will be required after the update.
   • Only the primary user account can start this update.

Updating the Business Profile Name in Trend Vision One

For detailed steps, refer to Updating Company Name in Trend Vision One.

Additional Information on Data Safety and Security

Trend Vision One ensures that updates and user changes do not affect your existing data or security policies. For comprehensive information about data privacy, security, compliance, and how your data is protected during updates and normal operations, please visit the Trend Vision One data privacy, security, and compliance documentation.