• Who we are
• Customer Success Stories
• Zero Day Initiative (ZDI)
• Connected Threat Defense

Refer to the Using the Customer Licensing Portal (CLP) for instructions.

• Create Support Portal Account. Go to Create MySupport Account page to sign up.

  • You will need to have one of your activation codes that you should have received via email within the license certificate PDF.
  • Ensure more than one of your admins and managers that are working with the solutions have their own account access to the support portal. This will give everyone visibility into case history and ability to open cases.

• Contacting Trend Micro Technical Support via the Contact Support page.

  • For Severity 1 – System Down –SUBMIT ONLINE TICKET THEN CALL.
  • To debug issues, we utilize a tool called the case diagnostic tool (CDT). It would be helpful to run the debug tool and submit the log along with your case. For details, refer to the KB article: Using the Case Diagnostic Tool (CDT) to collect the information needed by Technical Support.
  • Using CDT Light
• Virus & Threat Help

• Threat Encyclopedia

  Troubleshooting Tools

  • ATTK - For detailed information, refer to the KB article Using the Trend Micro Anti-Threat Toolkit to analyze malware issues and clean infections
  • Housecall – Scans your PC for a wide range of Internet security threats including viruses, worms, Trojans, and spyware. For more information, refer to the KB article: Scanning a machine for viruses and malware using HouseCall.
• Technical Support
  • Apex One
  • Deep Security
• Renewals & Registration

Refer to the PDF document: Trend Micro Global Severity Level Definitions and Target Initial Response Times.

1. Ensure you have a Business Support Portal account created.
2. Log in to the Business Support Portal.

3. On the top right, click on My Training.

   The Education Portal will open up in a new tab.

4. Click on Start Tour to launch a quick tour of the site.

• Online Help Center – Documentation
• CloudOne
• XDR
• Best Practice Guides

• Free Web URL Checking Site, go to Site Safety Center.
• Get the latest downloads for our enterprise product on Business Software Download Center.
• For Breaking Security News and Intelligence, visit the Security Analysis and Intelligence page.

Subscribe to RSS Feeds for product update alerts. Visit the Trend Micro RSS page.

For any questions or comments, we encourage you to provide your feedback so we can further improve the site.

^{Click the image to enlarge.}