This End-of-Life Policy (“Policy”) is a guide for Trend Micro TippingPoint customers regarding the milestones and timeframes for when TippingPoint Hardware or Software (including the TippingPoint Operating System) reaches End-of-Life. Trend Micro will periodically announce End-of-Life and Release-to-Manufacturing information for our customers. With this information, customers and partners can make proactive and informed decisions about Product migration and version upgrades. We encourage you to visit this site regularly as it contains useful information regarding Trend Micro TippingPoint’s End-of-Life program.

 

 

In addition to the Agreed Definitions referenced in Section 1.5 of the Global Products Agreement, set out below are certain additional definitions that are used in this Policy. Any definitions not defined in this Policy are those contained in the Global Products Agreement:

 

End-of-Sale or EOS means the date Trend Micro will cease to make a Product generally available for purchase or renewal.

 

End-of-Life or EOL means the date when Maintenance for a Product is no longer available.

 

Release-to-Manufacturing Date means the date Trend Micro will start manufacturing Hardware with the stated TippingPoint Operating System version (TOS) as indicated in a release-to-manufacturing notice as published by Trend Micro from time to time on the Business Success Portal.

 

The End-of-Life process for TippingPoint Hardware begins with an End-of-Sale announcement. Trend Micro will use commercially reasonable efforts to provide at least 6 months’ advance notice of the End-of-Sale date. Trend Micro will support TippingPoint Hardware for a minimum of 3 years following the End-of-Sale date (“EOL Hardware Support Period”). During the EOL Hardware Support Period, a supported TOS release will be available for the Hardware and replacement parts will only be available to customers that have a current and fully paid Maintenance arrangement.

 

The End-of-Life process for TippingPoint Operating System releases begins with an End-of-Life (EOL) announcement. Trend Micro will exercise commercially reasonable efforts to provide the End-of-Life announcement a minimum of 6 months prior to the End-of-Life. During this period, Trend Micro will support Generally Available (GA) versions of TOS with bug fixes, workarounds, or maintenance releases. It may be necessary to upgrade to a Maintenance release or New Version to correct a reported problem.

 

Periodically, Trend Micro will release a new version of the TippingPoint Operating System to manufacturing, which will be installed in both new and refurbished Hardware. Trend Micro will exercise commercially reasonable efforts to provide advance notice of such new version release prior to the Release to Manufacturing Date.

 

The Trend Micro TippingPoint End-of-Life (EOL) Policy provides guidance only and does not represent an obligation beyond the terms of the customers' contracts with Trend Micro. No Orders (including renewals) with a term extending beyond the last day of End-of-Life Support will be sold after the End-of-Sale date. Trend Micro reserves the right to alter support service offerings for renewal under this Policy at any time, with or without notice. For questions, please contact Trend Micro at https://success.trendmicro.com/en-US/contactus/.

Additional Resources:
 
SMS Migration Path
TPS Migration Path
Device Replacement Matrix
Product Bulletins
Factory Release Announcements