Root Cause
The communication loss occurs when the TOS on TippingPoint TPS (Threat Protection System)/IPS (Intrusion Prevention System) devices are upgraded to a newer version than is currently on the TippingPoint SMS (Security Management System) device. Different TOS versions may have varying communication protocols, security requirements, or interface changes that prevent proper device management.
Resolution
Primary Solution: Upgrade TippingPoint SMS (Security Management System) TOS
To resolve the communication issue, simply upgrade the TippingPoint SMS (Security Management System) TOS to a equal or newer version than the newly installed TippingPoint TPS (Threat Protection System)/IPS (Intrusion Prevention System) device TOS version.
Prerequisites:
- Schedule a maintenance window for the TippingPoint SMS (Security Management System) upgrade
- Create a backup/snapshot of the TippingPoint SMS (Security Management System) before upgrading
- Ensure you have Super User access to perform the upgrade
Upgrade Process:
For detailed step-by-step instructions on upgrading the TippingPoint SMS (Security Management System) TOS, refer to the comprehensive guide available at: https://success.trendmicro.com/en-US/solution/KA-0017378
This resource provides complete procedures for:
- Downloading TOS software from the Threat Management Center (TMC)
- Importing TOS software from files
- Distributing TOS updates through the TippingPoint SMS (Security Management System) interface
Alternative Troubleshooting Steps
If upgrading the TippingPoint SMS (Security Management System) TOS doesn't immediately resolve the issue:
1. Verify Network Connectivity:
- Ensure proper network connectivity between TippingPoint SMS (Security Management System) and TippingPoint TPS (Threat Protection System)/IPS (Intrusion Prevention System) devices
- Check firewall rules and port accessibility
2. Re-establish Device Management:
- If devices appear unmanaged, re-add them to TippingPoint SMS (Security Management System) management
Support
For additional assistance with TippingPoint SMS (Security Management System) TOS upgrades or persistent communication issues, contact the Trend Micro TippingPoint Technical Assistance Center (TAC).
References
- How do I upgrade the TOS software on my TippingPoint TPS (Threat Protection System) device?
- How to verify TLS v1.2 is enabled for TippingPoint SMS (Security Management System) client communication
- TippingPoint SMS (Security Management System) Migration Guide
- What is the upgrade path for my TippingPoint SMS (Security Management System) device?