web
You’re offline. This is a read only version of the page.
close
Trend Micro Business Success Portal

Business Success

  • FAQ
  • Contact
  • Log in

Featured

  • Trend Vision One
  • Apex One
  • Apex One as a Service
  • Apex Central
  • Cloud App Security
  • Cloud One - Endpoint and Workload Security
  • Deep Security
  • Trend Micro Email Security
A Apex Central
Apex One
Apex One (Mac)
Apex One as a Service
C Cloud App Security
Cloud Edge
Cloud One - Endpoint and Workload Security
D Deep Discovery Analyzer
Deep Discovery Director
Deep Discovery Email Inspector
Deep Discovery Inspector
Deep Security
E Endpoint Encryption
I Instant Messaging Security
InterScan Messaging Security Suite
Interscan Messaging Security Virtual Appliance
Interscan Web Security Virtual Appliance
M Managed Detection and Response
Mobile Security For Enterprise
P Portalprotect
R Remote Manager
S ScanMail for Exchange
Scanmail for IBM Domino
ServerProtect For EMC Celerra
ServerProtect For Linux
ServerProtect for Microsoft Windows/Novell NetWare
ServerProtect For Storage
Smart Protection For Endpoints
T TippingPoint Digital Vaccine
TippingPoint SMS
TippingPoint T-Series
TippingPoint ThreatDV
TippingPoint TX-Series
TippingPoint TXE-Series
TippingPoint Virtual SMS
TippingPoint Virtual TPS
Trend Micro Email Security
Trend Micro Web Security
Trend Vision One
W Worry-Free Business Security Advanced
Worry-Free Business Security Services
Worry-Free Business Security Standard
Resources

  • Automation Center
  • Education Portal
  • Online Help Center
  • Service Status
  • TrendConnect

Automation Center

Trend Micro Automation Center is a central hub for APIs and documentation across Trend Micro products. It offers searchable cross-product APIs and use cases for IT and security teams to automate tasks and improve efficiency.

Learn more

Education Portal

The Education Portal serves as a comprehensive resource for Trend Micro employees to develop their professional capabilities. Through a variety of curated training modules, employees can deepen their understanding of company culture, product knowledge, processes, and essential soft skills.

Learn more

Online Help Center

The Trend Micro Online Help Center provides customers with comprehensive product information and troubleshooting guidance. It offers general product usage information and in-depth solutions for complex issues.

Learn more

Service Status

Trend Micro Service Status Portal provides real-time information on the performance of Trend Micro products. It offers up-to-date incident reports and historical data for monitoring system health.

Learn more

TrendConnect

TrendConnect is a mobile application that provides users with real-time insights into their Trend Micro security environment, including threat alerts and system health assessments.

Learn more
All products
All products
  • A
  • Apex Central
  • Apex One
  • Apex One (Mac)
  • Apex One as a Service
  • C
  • Cloud App Security
  • Cloud Edge
  • Cloud One - Endpoint and Workload Security
  • D
  • Deep Discovery Analyzer
  • Deep Discovery Director
  • Deep Discovery Email Inspector
  • Deep Discovery Inspector
  • Deep Security
  • E
  • Endpoint Encryption
  • I
  • Instant Messaging Security
  • InterScan Messaging Security Suite
  • Interscan Messaging Security Virtual Appliance
  • Interscan Web Security Virtual Appliance
  • M
  • Managed Detection and Response
  • Mobile Security For Enterprise
  • P
  • Portalprotect
  • R
  • Remote Manager
  • S
  • ScanMail for Exchange
  • Scanmail for IBM Domino
  • ServerProtect For EMC Celerra
  • ServerProtect For Linux
  • ServerProtect for Microsoft Windows/Novell NetWare
  • ServerProtect For Storage
  • Smart Protection Server
  • T
  • TippingPoint Digital Vaccine
  • TippingPoint SMS
  • TippingPoint T-Series
  • TippingPoint ThreatDV
  • TippingPoint TX-Series
  • TippingPoint TXE-Series
  • TippingPoint Virtual SMS
  • TippingPoint Virtual TPS
  • Trend Micro Email Security
  • Trend Micro Web Security
  • Trend Vision One
  • W
  • Worry-Free Business Security Advanced
  • Worry-Free Business Security Services
  • Worry-Free Business Security Standard
      • Service Status
      • Education Portal
      • Automation Center
      • Online Help Center
      • TrendConnect
    • FAQ
    • Contact
    • Log in
      • Dashboard
      • Profile
      • Switch Account
      • Logout
  • A
  • Apex Central
  • Apex One
  • Apex One (Mac)
  • Apex One as a Service
  • C
  • Cloud App Security
  • Cloud Edge
  • Cloud One - Endpoint and Workload Security
  • D
  • Deep Discovery Analyzer
  • Deep Discovery Director
  • Deep Discovery Email Inspector
  • Deep Discovery Inspector
  • Deep Security
  • E
  • Endpoint Encryption
  • I
  • Instant Messaging Security
  • InterScan Messaging Security Suite
  • Interscan Messaging Security Virtual Appliance
  • Interscan Web Security Virtual Appliance
  • M
  • Managed Detection and Response
  • Mobile Security For Enterprise
  • P
  • Portalprotect
  • R
  • Remote Manager
  • S
  • ScanMail for Exchange
  • Scanmail for IBM Domino
  • ServerProtect For EMC Celerra
  • ServerProtect For Linux
  • ServerProtect for Microsoft Windows/Novell NetWare
  • ServerProtect For Storage
  • Smart Protection For Endpoints
  • T
  • TippingPoint Digital Vaccine
  • TippingPoint SMS
  • TippingPoint T-Series
  • TippingPoint ThreatDV
  • TippingPoint TX-Series
  • TippingPoint TXE-Series
  • TippingPoint Virtual SMS
  • TippingPoint Virtual TPS
  • Trend Micro Email Security
  • Trend Micro Web Security
  • Trend Vision One
  • W
  • Worry-Free Business Security Advanced
  • Worry-Free Business Security Services
  • Worry-Free Business Security Standard
  • Attention MDR Customers: New Case Submission Flow  

    As of March 18, 2025, there is an updated process flow to submit MDR-related cases. Please visit this article for details.

    Please log in to initiate the conversation.

    Trend Companion(Preview)

    ×
    Welcome to the future of Business Support! I'm Trend Companion, your AI assistant ready to streamline your experience.
    Log in for your personalized support! Chat with Trend Companion for quick answers, or submit a case for detailed troubleshooting.
    Log in to chat with Trend Companion now
    We use cookies to make your experience on this website better. Our Cookie Notice provides more information and explains how to amend your cookie settings.
    Learn more

    Support Policy

    Paid Maintenance Terms

    Trend Micro terms for paid maintenance

    Data Collection Notice

    Disclosure on what kind of data a product collects and how you can opt-out of the collection

    Trend Micro Global Technical Support Guide for Business Customers

    An introduction guide for Trend Micro business support processes and policies

    Trend Micro End-of-Life Policy (revised January 2025)

    Trend Micro's End-of-Life Policy (formerly End-of-Support) for product support

    Supported Trend Micro Products/Versions

    An introduction guide for Trend Micro business support processes and policies

    End-of-Life Trend Micro Products/Versions

    List of products and versions that have reached End-of-Life in the past twelve (12) months and are no longer supported

    Scan Engine and Pattern File Support Policy

    Support terms for Core Technology engine and pattern files

    Operating System Policy

    Support terms for applications and operating systems, which run Trend Micro products, that are no longer supported by their vendors or suppliers

    Types of Fixes

    Description of patch types provided by our support engineers to standard customers

    The field is required
    • English
    • 日本語
    • 繁體中文(台灣)
    Send us your feedback!
    How was your experience on this website?
    Satisfied
    Neutral
    Poor
    Thank you for your feedback
    Support & Help
    • FAQ
    • Contact by Sales
    Resources
    • Automation Center
    • Download Center
    • Education Portal
    • Online Help Center
    • Service Status
    • TrendConnect Mobile App
    Policies & Vulnerability
    • Support Policies
    • Legal Policies & Privacy
    • Vulnerability Response
    About Trend
    • Trend Micro
    • Home & Home Office Support
    • Partner Portal
    • Trend Micro YouTube Channel

    Copyright © 2025 Trend Micro Incorporated. All rights reserved.