Checking the wrapper.log file under C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM\, you will see the following:
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FATAL | wrapper | 2013/08/01 14:36:01 | Unable to execute Java command. The system cannot find the file specified. (0x2)
FATAL | wrapper | 2013/08/01 14:36:01 | "java" -Dactivemq.home="C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM\apache-activemq\bin\win32\..\.." -Dactivemq.base="C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM\apache-activemq\bin\win32\..\.." -Djavax.net.ssl.keyStorePassword=password -Djavax.net.ssl.trustStorePassword=password -Djavax.net.ssl.keyStore="C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM\apache-activemq\bin\win32\..\../conf/broker.ks" -Djavax.net.ssl.trustStore="C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM\apache-activemq\bin\win32\..\../conf/broker.ts" -Dcom.sun.management.jmxremote -Dorg.apache.activemq.UseDedicatedTaskRunner=false -Dderby.storage.fileSyncTransactionLog=true -Xss192k -Xmx512m -Djava.library.path="C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM\apache-activemq\bin\win32\..\../bin/win32" -classpath "C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM\apache-activemq\bin\win32\..\../bin/wrapper.jar;C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM\apache-activemq\bin\win32\..\../bin/run.jar" -Dwrapper.key="LqH6ESI4EjdWHQ6v" -Dwrapper.port=32000 -Dwrapper.jvm.port.min=31000 -Dwrapper.jvm.port.max=31999 -Dwrapper.pid=4668 -Dwrapper.version="3.2.3" -Dwrapper.native_library="wrapper" -Dwrapper.service="TRUE" -Dwrapper.cpu.timeout="10" -Dwrapper.jvmid=1 org.tanukisoftware.wrapper.WrapperSimpleApp org.apache.activemq.console.Main start
FATAL | wrapper | 2013/08/01 14:36:01 | Critical error: wait for JVM process failed
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To resolve this issue:
- Make sure that Java is installed. You can verify this in the Add/Remove Programs.
- Install the latest Java application version on the TMSM server.
- After installation, you should now be able to start the ActiveMQ server and open the TMSM console.