Supported Trend Micro Products/Versions
The following section lists all Trend Micro products/versions that are considered current and are fully supported by Trend Micro, along with milestone dates (End-of-Sale and End-of-Life) that have been formally announced.Please refer to Trend Micro’s latest End-of-Life Policy for more information on milestone definitions and standard timelines. You can also view the products/versions that have reached End-of-Life in the past 12 months here.
End-of-Life Trend Micro Products/Versions
The following section lists all Trend Micro products and versions that have reached End-of-Life (EOL) status (formerly End-of-Support or EOS) in the last twelve (12) months and are no longer actively supported by Trend Micro. If the product/version you are looking for is not listed below, it is either still supported or is an older version that has been End-of-Life for more than 12 months.Please refer to Trend Micro’s latest End-of-Life Policy for more information on milestone definitions and standard timelines.
Trend Micro Endpoint Compatibility Issues with Microsoft Update KB5052093
Trend Micro has received reports of compatibility issue between Trend Micro Endpoint solutions and Windows 11 Microsoft Update (KB5052093). Affected endpoints would show “Bad image” popup errors: Dism.exe - Bad ImageC:\WINDOWS\system32\tmumh\20019\AddOn\8.55.0.1333\TmUmEvt64.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000428. Dism.exe - Bad ImageC:\WINDOWS\system32\tmumh\20019\TmMon\2.9.0.1205\tmmon64.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000428.
Trend Micro endpoint compatibility issues with Microsoft update KB5050094
Trend Micro is currently investigating a compatibility issue between Trend Micro Apex One™, Trend Micro Apex One™ as a Service, and Trend Micro™ Worry-Free™ Business Security Services where the Real-time Scan service stops running after installing Microsoft Update KB5050094 available for Windows 11 24H2.Current investigations indicate that this issue affects Trend Micro endpoints with the Data Loss Prevention (DLP) feature enabled.
Activating Log Forwarder API in Trend Micro™ Worry-Free™ Business Security Services
Worry-Free Business Security Services allows you to export logs to syslog format using the Log Forwarder API. You can then further analyze the exported data in your syslog management tool. This article contains a step-by-step guide on how to activate the Log Forwarder API in Worry-Free Business Security Services.
Enabling Endpoint Detection and Response (EDR) configuration in Worry-Free Business Security Services
Worry-Free Business Security Services is a cloud-based solution that provides EDR capabilities for businesses of all sizes.Endpoint detection and response (EDR) is a key security feature for businesses. It helps you detect and respond to cyber threats effectively by identifying and mitigating threats before they can cause damage.This article shows you how you can enable this security feature.
Troubleshooting offline agent status in Trend Micro™ Worry-Free™ Business Security Services
This article shows the procedure to resolve the issue where the Worry-Free Business Security Services agent shows an offline status.
Features of the new and improved Trend Micro Business Support Portal
Learn all about the major systems that you can use in the redesigned Trend Micro Business Support Portal.
Isolating Endpoint in Worry-Free Business Security Services (WFBS-SVC)
This article will help you do the following:Isolate at-risk endpoints to run an investigation and resolve security issuesAllow network traffic between isolated endpoints and other management toolsRestore the connection of the isolated endpoints when all issues have been resolved
Generating security and system event logs in Worry-Free Business Security Services (WFBS-SVC)
Learn how you can configure WFBS-SVC to generate and export logs from the web console which can help administrators to track the following events:Security Risk DetectionsWeb Console EventsComponent UpdatesSecurity Agent Events
