Supported Trend Micro Products/Versions
The following section lists all Trend Micro products/versions that are considered current and are fully supported by Trend Micro, along with milestone dates (End-of-Sale and End-of-Life) that have been formally announced.Please refer to Trend Micro’s latest End-of-Life Policy for more information on milestone definitions and standard timelines. You can also view the products/versions that have reached End-of-Life in the past 12 months here.
Features of the new and improved Trend Micro Business Support Portal
Learn all about the major systems that you can use in the redesigned Trend Micro Business Support Portal.
About the behavior of Scanmail for Exchange (SMEX) when it cannot contact Virtual Analyzer
This article explains the behavior of SMEX when it cannot contact Virtual Analyzer.
Trend Micro™ ScanMail™ for Microsoft Exchange (SMEX) Support Statement
The following lists the system requirements for running SMEX and the latest Exchange and SQL server releases that SMEX supports.
Information about Apex Central - SMEX Settings Replication
This article provides information about which ScanMail for Exchange settings can be replicated via Apex Central / Control Manager.
Availability of Anti-Spoofing feature in Scanmail for Exchange (SMEX)
Get information on why you are unable to configure Anti-Spoofing in SMEX.
Error "Database is currently unavailable" when attempting to login to ScanMail for Exchange (SMEX) UI
When receiving this error logging onto Scanmail for Exchange (SMEX) User Interface (UI). "The ScanMail database is currently unavailable. However, ScanMail is still protecting the email traffic using locally cached configuration". This issue may also lead to the failure of the Scanmail_Master service to restart if manually done so from within the services.msc. In some cases, ScanMail for Microsoft Exchange Master Service (Scanmail_Master service) and ScanMail for Microsoft Exchange Remote Configuration Server may not start after a server reboot.
Reclassifying URL or website in Trend Micro Site Safety Center
Individuals or site owners who feel that a website has a wrong rating or is classified incorrectly by Trend Micro can visit Site Safety Center to have the website reclassified. Site Safety Center allows you to verify the rating and category of a website and request for reclassification via the Give Feedback link.
Subscribing to the Trend Micro Technical Support Email Advisory
Trend Micro Technical Support has launched a fast and integrated notification system to allow registered users of the Business Support Portal (BSP) who have opted in to receive the latest information about Trend Micro products and threats.Users can subscribe to receive email advisories per product and get timely and critical information straight to their mailbox such as the following examples:Availability of new product version releases, service packs, critical patches, and other critical hot fixes for your subscribed productsSecurity bulletins detailing vulnerabilities and fixes for Trend Micro productsDeployment of critical technology updates, such as Virus Scan Engines (VSAPI) and other key detection componentsUpdates on noteworthy threatsMaintenance notifications for Trend Micro hosted services and other sitesRegistered BSP users can follow the step-by-step instructions below to activate their subscription(s) to our email advisories per product.
Removing the default ScanMail for Exchange (SMEX) access for all local and domain administrators
It is the default behavior of SMEX that Administrators of ScanMail (Local Administrators, Domain Admins and Server Management accounts) have access to the SMEX UI irrespective of if they are listed under Administration > Access Control.
