Platform support updates for Trend Vision One™ Endpoint in January 2025 Update Release
Starting January 2025, Trend Vision One - Server and Workload Security Agent and Trend Vision One Agent will end standard supports of several legacy operation systems. The following legacy operating systems will have limited support as these have all reached their corresponding end-of-support (EOS) dates.Cloud Linux 7 reached EOL on November 30, 2020 and ELS will stop at June 30,2024 (https://cloudlinux.zendesk.com/hc/en-us/articles/5743930542620-CloudLinux-OS-life-cycle)Debian 9 reached EOL on 30 June 2022 (LTS - Debian Wiki)Oracle Linux 6 extended support will stop at December 31, 2024 (https://www.oracle.com/a/ocom/docs/elsp-lifetime-069338.pdf)Amazon Linux 1 reached EOL on December 31, 2023 (Update on Amazon Linux AMI end-of-life | Amazon Web Services)
Receiving Service Gateway (SG) connection or disconnection notification in Trend Vision One™
In Trend Vision One, there are instances where the Service Gateway (SG) notification briefly shows a disconnection message before quickly reconnecting for users. This article will discuss the underlying cause of this issue.Click the image to enlarge.
Reports Storage Limitation for Apex One as a Service
Product Includes:Trend Vision One™ Standard Endpoint ProtectionApex One as a ServiceThis advisory provides information about the Apex One as a Service Report Storage Limitation.
Requirements for Trend Vision One™ Forensics Workspace with Trend Micro Support Team
There are settings and Forensics Workspace lifecycle from Trend Vision One that require customers to turn on and request when working with Trend Micro Support Team.
Resolving insufficient resources error during services installation on Service Gateway 2.0 Appliance
When installing a new service in the Service Gateway 2.0 appliance, the following error occurs:"Possible impact on system performanceYour installed services (Forward Proxy, Zero Trust Secure Access On-premises Gateway) require high levels of system resources. To avoid negative impact on system performance, do not install new services on this appliance."
Resuming Update of Trend Micro Apex One™ Relevance Rule Pattern
The December 2024 maintenance for Trend Micro Apex One as a Service introduced an enhancement that allows adjustments on monitoring levels for your Trend Vision One™ and Apex One as a Service security agents. This enhancement offers a flexible and customizable approach to balancing noise and detections.
Pausing and Resuming Traffic for Service Gateway Appliances connected to Trend Vision One™
This article shows the steps to Pause or Resume Network Traffic for Service Gateway Appliances connected to Trend Vision One.
End-of-Life Trend Micro Products/Versions
The following section lists all Trend Micro products and versions that have reached End-of-Life (EOL) status (formerly End-of-Support or EOS) in the last twelve (12) months and are no longer actively supported by Trend Micro. If the product/version you are looking for is not listed below, it is either still supported or is an older version that has been End-of-Life for more than 12 months.Please refer to Trend Micro’s latest End-of-Life Policy for more information on milestone definitions and standard timelines.
Trend Vision One™ Data Collection Notice
The following sections outline the features that collect data, the data transmitted, and the locations on the related product consoles where you can turn off the features.
Service Gateway Password Reset
The following instructions outline the process for resetting the Service Gateway Password.
