The system information contains the record of the system configuration. This is very helpful for technical support in checking the customer's system.

To export the System Information:

1. On your keyboard, press the Windows + R keys simultaneously. This will show the Run window.
    

   For Windows 8 and higher OS versions, you can also right-click the Start button and click Run.

    
2. In the Open field, type "msinfo32" and click OK. The System Information window will be opened.

   

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3. Click File > Export.

   

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4. Select the directory/folder where the file will be saved, provide a file name, and then click Save.

   

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   The Refreshing System Information window will appear.

   

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Alternatively, you can use the Run command below to directly export the System Information:
msinfo32 /nfo <preferred directory>\SYSINFO.NFO

You can also use the Case Diagnostic Tool (CDT) to collect information needed by Trend Micro Technical Support.