To request for website reclassification:
- Open the Trend Micro Site Safety Center.
- Type the URL or website that you want to reclassify, then click Check Now.
- Click Reclassify Request.
- Click Proceed to Business Support Portal if you're a Trend Micro Medium Business or Enterprise Customer, or click Proceed to URL Reclassification Request if you're a Home User, site owner or others.
Click the image to enlarge.
- For Trend Micro Medium Business or Enterprise customers:
- Log in to Trend Micro Business Support Portal
- Click on your Username on the upper-right corner, select Dashboard, and then click New Case on the left pane.
- Choose the Product that you are using, and under "Select an issue category", choose Threat Issue > URL Reclassification.
- Fill in the request details, and then click Submit.
- For home user, site owner or others, choose the Safety Rating
- Choose the website category.
If you believe that the site is mistakenly categorized, do the following to suggest a different category: - Introduce yourself.
- If you own the website that you are requesting for reclassification, choose I own the website.
- If you are a Trend Micro customer, click I am a Trend Micro customer.
- Fill out the comments box if you have any other suggestions that are not in the form.
For Trend Micro customers, include your subscription's serial number.
- Type your email address and the verification words, then click OK.
Shortly, you will be receiving a validation link on your email to confirm the website reclassification request. - Check your inbox and verify the request. Upon verification, wait for a response from the Trend Micro Web Reputation Services team if the request has been processed.
- If the issue persists, contact Trend Micro Technical Support.