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If you are unable to automatically download and update the pattern files on your Normal/Scan servers, do the following:

 
This procedure can also be applied for Bandage/Controlled/Official pattern release.
 
  1. Download the latest pattern file.
  2. Stop the Trend ServerProtect service.
  3. Copy the pattern file to the Normal/Scan servers.
    • ...\Trend\SProtect directory - 32-bit Normal/Scan server
    • ...\Trend\SProtect\x64 directory - 64-bit Normal/Scan server
  4. Start the Trend ServerProtect service.